Simplr + Gorgias:
The core CX stack for ecommerce revenue growth
Transform your customer service from a cost center to a revenue driver with the duo that enables you to provide fast always-on service that converts more visitors, and creates fans of your brand.
Provide exceptional service 24/7/365
Gorgias and Simplr enable brands to engage every customers for pre-sale conversation, even if it’s happening at midnight, ensuring no customer is left feeling neglected and no brand misses a revenue opportunity.
Convert more site visitors into customers
Prospective customers get their questions answered professionally and efficiently, reducing the likelihood of abandoned carts, and improving conversion rates on your site.
Drive more repeat purchases and increase customer lifetime value
The prevalence of online shopping options makes it easy for consumers to jump tabs and find competitor products when questions go unanswered. With industry leading response times over all digital channels, Simplr keeps customers loyal and increases engagement. Simplr and Gorgias pricing are incredibly competitive and your customer LTV will thank you.
Get the full story of your CX performance
Know exactly what’s working, and what’s not, with the powerful combination of Gorgias’ revenue and conversion influence reports and Simplr’s AI-enabled analytics dashboard highlighting your key experience gaps.
Alexandria Collis
US Customer Experience Manager, Princess Polly
Sarah Caplan
VP, E-Commerce, Steve Madden
Sarah Caplan
VP, E-Commerce, Steve Madden
SORRY, PHASING OUT TRIPTYCH
Every ticket resolved by Simplr displays in Gorgias the same way they would if they were taken by your team, so you get full visibility into every interaction with your customer in real-time.
With Simplr, you’ll always be there to provide lightning fast service that turns your customers into fans.
