Outsourced Retail & E-commerce Customer Service

Turn Browsers into Buyers.

Adopting a NOW CX approach means supporting buyers throughout their journey. Wherever, whenever. Answering customer service questions pre-sale, and providing support post-sale.

That’s how you maximize revenue and loyalty.

“Since Partnering with Simplr, we were able to find the ‘special sauce’ where we could bring the chat widget out and make it follow customers across our site. As result, chats went up 300% year-over-year. Even with that increased chat volume, we saw a CSAT higher than it’s ever been.

– Jessica Province Fan Service & Experience Manager, KEEN

Pre-sale Service

Answering questions quickly and efficiently when someone is making a purchasing decision is the difference between ringing the register and wringing your hands. Simplr’s EngageNow Suite syncs with your helpdesk to get your buyer’s the accurate answers they need to buy, quickly.

Post-sale support

The sale is just the beginning of your relationship with the buyer. Providing fast, empathetic support not just through a retail chatbot but through all channels when dealing with lost orders, late deliveries, and billing questions is what cements it. Simplr ecommerce chat solutions integrate with your ecommerce system to make it happen.

Retention Efforts

Returns, refunds, and cancellations can be a huge point of friction for customers. Not with Simplr. Connecting our chatbot solutions with your ecommerce and ticketing system helps us process returns, refunds, and cancellations and exchanges quickly and all in compliance with your own policies.

42% higher repeat purchase rate for customers who engage with Simplr

 

137% increase in conversion rates on live chat

2x increase in conversion rate with Simplr