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Simplr Supports Enterprise Company Asurion

“The team at Simplr doesn’t just ‘set it and forget it.’ Instead, they continuously improve the automations by actively monitoring CSAT and make adjustments based on feedback. In case we need to change a process or update the automations, the Simplr’s ops team has our back 24/7.” Shawn Kelly, Director of Major Appliance Repair Operations,

Kettle & Fire Gets Immediate Backlog Relief During Volume Surge

“Simplr was the perfect fit when I needed immediate help due to a volume spike. The team is extremely professional, knowledgeable and always looking for ways to be a bigger help.” Christopher Curry, Head of Customer Support at Kettle & Fire Background: Kettle & Fire is on a mission to share the benefits of bone broth

Princess Polly Reduces Phone Volume by 46% with Simplr’s 24/7 Live Chat Staffing

Simplr jumping on board and assisting with our chat and email volume has been a blessing…It has truly been an incredible experience.  Alexandria Collis, Director of Operations, Princess Polly Princess Polly, an Australia-based global online fashion boutique, knows the value of exceptional customer service. In the past, the brand’s CX team feared losing customers due to