Customer service solutions by Simplr

How Simplr Takes Customer Service to the Next Level

• LEARN. Simplr uses machine learning to analyze and evaluate your company’s needs and voice. This quick historical analysis equips our people with a voice that’s unique to your brand. That’s how we’re able to get up and running so fast.
• STAFF. Simplr has a high-quality network of U.S-based work-from-home Simplr Specialists – they’re ready to roll when you are. All Simplr Specialists are native English speakers and have passed rigorous background and empathy tests. As a result, the caliber of Simplr’s responses is exceptionally high.
• RESPOND. Our unique blend of proprietary processes and AI vet and triage each customer’s question to drive quick responses. Certain questions or leads that you want your own team to answer are immediately sent back to your system. Instead of eight weeks of classroom training, we use machine learning in our Simplr platform to give humans instant access to knowledge and the right answers to resolve customer questions.
• IMPROVE. Simplr analyzes trends in your customer questions to automatically generate and A/B test new customer messaging. Our customer survey tool is used to improve customer experience and generate actionable business intelligence. We want to make sure you’re hitting all your customer experience KPIs.

Convert more leads through outsourced pre-sale customer support

Proactive support is one of the best ways to gain trust, prevent a bad review, and convert a potential customer into a paying customer.

Staffing 24/7/365 coverage, when customers expect “always on” availability can be expensive with traditional solutions. That’s why we’re here and offer one of the most unique sales support outsourcing solutions and managed live chat outsourcing services on the market.

Common Customer Support Service Questions To Ask:

• “How does your product work?” We’ll answer all your future customer’s questions about your products and service. Our Simplr Platform uses your historical conversations and knowledge base (along with new content that we generate for you), to give personalized advice to customers to close the sale.
• “Is this one available? How much does it cost?” Quick responses to these questions through our managed live chat solution can account for up to 49% of the qualities that make customers feel comfortable purchasing from a website for the first time.
• “You should [insert brilliant business idea here].” We don’t just answer questions. We’ll also collect insights across thousands of customer interactions to generate business intelligence to improve your products and services (and be on the lookout for possible issues). These insights are available in real-time on the Simplr dashboard.

Common Customer Service Solution Example

• “Can I tell you that you’re A-M-A-Z-I-N-G?!” Yes, you can! We collect all positive feedback and share insights on your store’s business dashboard.
• “You sent me the wrong one 🙁 .” Uh oh. Simplr Specialists can give quick and friendly responses that will not only solve a customer’s problem, but discourage them from leaving a bad review.
• “I think I want to break up with you. Can you cancel my subscription?” We don’t like to see customers go, either. But we can ensure that they leave on a high note, and perhaps come back one day.