Simplr has cracked the code on
Our service offers the flexibility and affordability
that’s missing from traditional outsourcers.
Simplr works with the most common e-commerce, billing and shipping platforms. This gives our Simplr Specialists the ability to support your customer needs end-to-end.
Even with no e-commerce platform integration, we can answer all your future customer's questions about your products and service. Our Simplr Platform uses your historical conversations and knowledge base (along with new content that we generate for you), to give personalized advice to customers to close the sale.
When customers are interested in you, we'll make sure they'll have all the details they need to make a decision to choose you instead of your competitors. Slow response times and high web bounce rates due to lack of 24/7 coverage can hurt online conversion rates.
We don't just answer questions. We'll also collect insights across thousands of customer interactions to generate business intelligence that you can use to improve your products and services. These insights are available in real-time on the Simplr dashboard.
Quick responses to these questions through live chat account for 49% of the qualities that make customers feel comfortable purchasing from a website for the first time.
E-commerce is our specialty and we use a combination of human and machine intelligence to quickly react to customers questions on shipping status and real-time package locations.
When unfortunate mistakes happen, we'll be on the front lines of turning the experience around for your customers.
When customers want to switch to another company, we'll seek to understand the root cause behind their concerns and overcome them when possible to retain them. We'll also help entrepreneurs understand the top reasons and trends for churn on customer subscriptions.