Our outsourced solution utilizes the brightest US-based, work-from-home Simplr Specialists that are ready to help with your customer volume - any day, any time.
Every applicant must pass rigorous background and empathy tests before becoming a team member and Simplr Specialist. As a result, the caliber of Simplr’s work is a cut (way) above traditional customer service outsourcers.
Outsourcing your customer support with Simplr is 40% more affordable than an in-house solution. At $2.25 per resolution, you only pay for results.
There are no contracts, no minimums, and no hidden fees with Simplr. Since onboarding is done in a matter of hours, no resources are lost to trainings or RFPs. We’re built for the needs and budgets of high-growth businesses.
Simplr can start helping your customers in a matter of hours. Scale up customer support when it’s busy, scale down when it’s not.
No need for lengthy trainings, thanks to Simplr’s AI-powered historical analyses. Ramp up Simplr's outsourced solution for peak seasons, new product launches, or the unexpected spike in customer volume. Scale down Simplr when you don’t need it - no fee or explanation required.
By offering 24/7, rapid-fire pre-sale support, Simplr can help drive more customers to checkout.
We want your business to succeed. Online shopping is a 24/7 experience, and your customer support should mirror that trend. By giving customers what they want - fast and empathetic support both during and after business hours - your leads are more likely to convert and less likely to leave or abandon their cart.
Instead of eight weeks of classroom training, we use machine learning in our Simplr platform to give humans instant access to knowledge and the right answers to resolve customer questions.
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Proactive support is one of the best ways to gain trust, prevent a bad review, and convert a potential customer into a paying customer.
Staffing 24/7/365 coverage, when customers expect "always on" availability can be expensive with traditional solutions. That's why we're here and offer one of the most unique sales support outsourcing solutions and managed live chat outsourcing services on the market.
Our service is compatible with the most common e-commerce, billing and shipping platforms. This gives our Simplr Specialists the ability to support your customer needs end-to-end. For more customizable back-end systems, we can integrate when these tools have the necessary APIs available.
Our dashboard gives entrepreneurs and small businesses instant access to the pulse of their business, their leads and their customers. Available on PC and mobile, we're delivering real time results and business intelligence to drive optimization and insights to scale your business.
Most businesses know how well they are performing in terms of key metrics such as click through rates, conversions, lifetime value, churn, etc. but most are blind to the direct data they are receiving via questions asked from potential and actual customers.
In addition showing incoming ticket volume, resolution rates, and average first response times, the Simplr dashboard prioritizes actions that a business can take to reduce future inquiry volume.
We understand that business doesn't always operate at the desk. Our dashboard is fully optimized for mobile.
Simplr was founded by a group of corporate executives-turned-entrepreneurs who were determined to create the next best thing in outsourced customer service. They noticed major cost and labor inefficiencies in the traditional model, and decided to disrupt the whole thing… with the help of the American remote workforce and some cutting-edge AI technology.
Simply put, Simplr is a customer service outsourcing company that lets companies design an outsourced and on-demand solution that meets the needs of their business - no matter how big or small. Simplr delivers maximum flexibility with no contracts and the ability to ramp up or down anytime. Bye bye, call centers! For more information, please see our FAQ page.