Simplr has cracked the code on 

customer service outsourcing.

Our service offers the flexibility and affordability 

that’s missing from traditional outsourcers.

 

Simplr Customer Service Outsourcing 3 People Working Blue Orange

scale up and down simplr

Scales up and down, anytime

Our high-quality solution is US-based but also affordable - no huge volume or offshore call centers required. Working with budget-conscious companies, Simplr offers a “pay for what you use” customer care outsourcing model, giving businesses the flexibility to scale up or down at a moment’s notice.

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Saves you time and money

Speed up or slow down Simplr’s customer support platform at any time. If the service is no longer needed, there’s no long term commitment required. Our free trial offer and speedy onboarding lets you gauge your outsourcing readiness without distracting from your core business (or going through a six month RFP).

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Top-notch service

We engineer unforgettable customer experiences. Simplr can on-board in a matter of hours, as opposed to weeks, and jump in to solve your customer support problems fast and effectively (including technical support). Each Simplr partner gets access to a customized dashboard to see the number of resolutions, first response time and star ratings in addition to all questions that Simplr responds to in your support system.

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Compatible with your

existing help desk

Simplr provides easy integrations with the most common e-commerce, billing and shipping platforms. This gives our Simplr Specialists the ability to support your customer needs end-to-end. We can answer pre-sale customer questions within 48 hours of completing our automated analysis of historical conversations, existing scripting/macros, and available knowledge base articles. Over the course of the first 90 days, our partners typically have us start ramping up their post-sale customer questions. The percentage of post-sale volume varies based on e-commerce backend systems and partner's preference on question types to outsource.

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Our mission...

Simplr seeks to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr developed a simple formula that combines knowledgeable, on-demand human talent with machine learning and business insights that gives businesses the ability to invest in an outsourcing solution that’s high quality, affordable and scalable. In a 24/7 connected world, Simplr lets companies design an outsourced and on-demand solution that meets the needs of their business. Simplr delivers maximum flexibility with no contracts and the ability to ramp up or down anytime. Don't leave your customers waiting. Get high-quality answers to your customer emails and chats for $2.25 per resolution. Outsource your customer service to our US-based, on-demand, 24/7 customer support specialists. Simplr

 

An overview - customer service outsourcing with Simplr

LEARN. Simplr uses machine learning to analyze and evaluate your company's needs and voice. This data is used to generate quick, accurate responses to customers through the Simplr Platform.
 
STAFF. Simplr finds the best suited advocates to be Simplr Specialists, who rotate on an on-demand team to provide you a service ready to respond to customer questions at a moment’s notice.
 
AUGMENT. Simplr’s unique blend of proprietary processes and intelligent platforms vet and triage each customer's question to drive our Simplr Specialists to respond quickly. Instead of 8 weeks of classroom training, we use machine learning in our Simplr platform to give humans instant access to knowledge and the right answers to resolve customer questions.
 

Simplr customer service specialists call center high tech us based

 
IMPROVE. Simplr analyzes trends in customer questions to automatically generate and A/B test new customer messaging with feedback from our customer survey tool to improve customer experience and generate business intelligence for entrepreneurs.

Simplr works with the most common e-commerce, billing and shipping platforms. This gives our Simplr Specialists the ability to support your customer needs end-to-end.

 

FREQUENTLY ASKED QUESTIONS 

 

Increase your customers through
outsourced pre-sale customer support

According to a 2018 Customer Service Benchmark Report, 62% of companies don’t respond to customer inquiries in a timely manner. Staffing 24/7/365 coverage, when customers expect always on availability can be expensive with traditional solutions. Enter Simplr. The best part? There is no e-commerce, payment, or shipping integration necessary to support these questions, so Simplr is up and running in days. 

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How does Simplr work? 

Even with no e-commerce platform integration, we can answer all your future customer's questions about your products and service. Our Simplr Platform uses your historical conversations and knowledge base (along with new content that we generate for you), to give personalized advice to customers to close the sale.


Is this one available? How much does it cost? 

When customers are interested in you, we'll make sure they'll have all the details they need to make a decision to choose you instead of your competitors. Slow response times and high web bounce rates due to lack of 24/7 coverage can hurt online conversion rates.


You should [insert brilliant business idea here]. 

We don't just answer questions. We'll also collect insights across thousands of customer interactions to generate business intelligence that you can use to improve your products and services. These insights are available in real-time on the Simplr dashboard.


What's your discount/shipping/cancelation/refund policy?

Quick responses to these questions through live chat account for 49% of the qualities that make customers feel comfortable purchasing from a website for the first time.

 

 

 

Keep your customers happy with 
outsourced post-sale customer support

 
Simplr is compatible with the most common e-commerce, billing and shipping platforms. This gives our Simplr Specialists the ability to support your customer needs end-to-end. For more customizable back-end systems, we can integrate when these tools have the necessary APIs available.
 

simplr robot and customers 

 

Can I tell you that you're A-M-A-Z-I-N-G?!

Great service results in great feedback. When customers provide compliments, we're excited to thank them for their business and aggregate the top features and qualities that keep your customers loyal onto your Simplr dashboard.
 

Where's my stuff? I think the package is lost.

E-commerce is our specialty and we use a combination of human and machine intelligence to quickly react to customers questions on shipping status and real-time package locations.


You sent me the wrong one. :(

When unfortunate mistakes happen, we'll be on the front lines of turning the experience around for your customers.


I think I want to break up with you. Can you cancel my subscription?

When customers want to switch to another company, we'll seek to understand the root cause behind their concerns and overcome them when possible to retain them. We'll also help entrepreneurs understand the top reasons and trends for churn on customer subscriptions.

 

 

Welcome to the customer
service Simplr dashboard

 simplr customer service outsourcing dashboard screenshot

 

Our dashboard gives entrepreneurs and small businesses instant access to the pulse of their business and customers. Available on PC and mobile, we're delivering real time results and business intelligence to drive optimization and insights to scale your business.
 
Data at your fingertips:
 
Analytics for CX. Most e-commerce businesses know how well they are performing in terms of key metrics such as click through rates, conversions, lifetime value, churn, etc. but most are blind to the direct inbound data they are receiving via questions asked from potential and actual customers. The Simplr Insights Dashboard was built to unlock the strategic data contained within customer questions.
 
Transparency. As part of earning our client’s trust, Simplr believes in giving clients direct and unfiltered access to incoming ticket volume, resolution rates, average first response time.
 
Actionable Intelligence. In addition to trends and triggers, the Simplr dashboard prioritizes actions that a business can take to reduce future inquiry volume. It has helped our clients decide what actions will move the needle on CX and what specific policies are aggravating customers. Our priority is providing the best possible CX for your customers, even if it means some of these insights will reduce the ticket volume Simplr receives.
 
Mobile Friendly. You can quickly check the stats on the go to see how a marketing campaign or shipping delay is impacting your daily or even hourly volumes directly from your mobile phone.
 
Provide Updates. When policies change or products are launched the Simplr Portal also provides a hub to collect changes and pass those changes along to our specialists.
 
 
 

2.25 USD per resolution  

Pricing

• We charge only $2.25 per Resolution. • No hidden fees • No long-term contracts
• No implementation fees • No integration costs • No training costs
• No differentials for nights & weekends
• No cost on follow up customer questions within 48 hours
 
 

 

 

Next steps

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Like many other Software as a Service (SaaS) products, Simplr offers a 7-day free trial so that partners can try the service risk-free without significant investments in integration or long-term commitments. We like to think of it as offering Customer Support as a Service.
 
With the most common off-the-shelf customer support, live chat, or e-commerce platforms used by high growth startups, Simplr can be answering pre-sale customer questions within 48 hours of completing our automated analysis of historical conversations, existing scripting/macros, and available knowledge base articles.
 
Over the course of the first 90 days, our partners typically have us start ramping their post-sale customer questions. The percentage of post-sale volume varies based on e-commerce backend systems and partner's preference on question types to outsource.  
 
 
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