Customer service
outsourcing by Simplr

Our US-based, on-demand 24/7 customer service
outsourcing solution can be up and running for
your business within hours.

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Features

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24/7 U.S.-Based Human Support

Our outsourced solution utilizes the brightest U.S.-based, work-from-home Simplr Specialists that are ready to help with your customer volume - any day, any time.

Every applicant must pass rigorous background and empathy tests before becoming a team member and Simplr Specialist. As a result, the caliber of Simplr’s work is a cut (way) above traditional customer service outsourcers.

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Saves You Money

Outsourcing your customer support with Simplr is 40% more affordable than an in-house solution. At $2.25 per resolution, you only pay for results.

There are no contracts, no minimums, and no hidden fees with Simplr. Since onboarding is done in a matter of hours, no resources are lost to trainings or RFPs. We’re built for the needs and budgets of high-growth businesses.

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Quick and On Demand

Simplr can start helping your customers in a matter of hours. Scale up customer support when it’s busy, scale down when it’s not. 

No need for lengthy trainings, thanks to Simplr’s AI-powered historical analyses. Ramp up Simplr's outsourced solution for peak seasons, new product launches, or the unexpected spike in customer volume. Scale down Simplr when you don’t need it - no fee or explanation required.

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Makes You Money

By offering 24/7, rapid-fire pre-sale support, Simplr can help drive more customers to checkout.

We want your business to succeed. Online shopping is a 24/7 experience, and your customer support should mirror that trend. By giving customers what they want - support that's 24/7, fast and empathetic - your leads are more likely to convert and less likely to leave or abandon their cart.

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How Simplr's outsourcing solution works

  • LEARN. Simplr uses machine learning to analyze and evaluate your company's needs and voice.

    This quick historical analysis equips our people with a voice that’s unique to your brand. That's how we're able to get up and running so fast.

  • STAFF. Simplr has a high-quality network of U.S-based work-from-home Simplr Specialists - they're ready to roll when you are.

    All Simplr Specialists are native English speakers and have passed rigorous background and empathy tests. As a result, the caliber of Simplr’s responses is exceptionally high.

  • RESPOND. Our unique blend of proprietary processes and AI vet and triage each customer's question to drive quick responses.

    Certain questions or leads that you want your own team to answer are immediately send back to your system. Instead of eight weeks of classroom training, we use machine learning in our Simplr platform to give humans instant access to knowledge and the right answers to resolve customer questions.

  • IMPROVE. Simplr analyzes trends in your customer questions to automatically generate and A/B test new customer messaging.

    Our customer survey tool is used to improve customer experience and generate actionable business intelligence. We want to make sure you're hitting all your customer experience KPIs.

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Convert more leads through
outsourced pre-sale customer support

Proactive support is one of the best ways to gain trust, prevent a bad review, and convert a potential customer into a paying customer.

Staffing 24/7/365 coverage, when customers expect "always on" availability can be expensive with traditional solutions.  That's why we're here.

  • "How does your product work?"

    We'll answer all your future customer's questions about your products and service. Our Simplr Platform uses your historical conversations and knowledge base (along with new content that we generate for you), to give personalized advice to customers to close the sale.

  • "Is this one available? How much does it cost?"

    Quick responses to these questions through live chat account for 49% of the qualities that make customers feel comfortable purchasing from a website for the first time.

  • "You should [insert brilliant business idea here]."

    We don't just answer questions. We'll also collect insights across thousands of customer interactions to generate business intelligence to improve your products and services (and be on the lookout for possible issues). These insights available in real-time on the Simplr dashboard.

62%

Of companies don’t respond to customer inquiries in a timely manner.

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Keep your customers happy with
outsourced post-sale
customer support

Our service is compatible with the most common e-commerce, billing and shipping platforms. This gives our Simplr Specialists the ability to support your customer needs end-to-end. For more customizable back-end systems, we can integrate when these tools have the necessary APIs available.

  • "Can I tell you that you're A-M-A-Z-I-N-G?!"

    Yes, you can! We collect all positive feedback and share insights on your store's business dashboard.

  • "You sent me the wrong one. :("

    Uh oh. Simlpr Specialists can give quick and friendly responses that will not only solve a customer's problem, but discourage them from leaving a bad review.

  • "I think I want to break up with you. Can you cancel my subscription?"

    We don't like to see customers go, either. But we can ensure that they leave on a high note, and perhaps come back one day.

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Welcome to the Simplr customer service dashboard

Our dashboard gives entrepreneurs and small businesses instant access to the pulse of their business, their leads and their customers. Available on PC and mobile, we're delivering real time results and business intelligence to drive optimization and insights to scale your business.

 

Data at your fingertips:

  • Analytics for CX. The Simplr Insights Dashboard was built to unlock the strategic data contained within customer questions.

    Most businesses know how well they are performing in terms of key metrics such as click through rates, conversions, lifetime value, churn, etc. but most are blind to the direct data they are receiving via questions asked from potential and actual customers.

  • Transparency. As part of earning our partners' trust, Simplr believes in giving partners direct and unfiltered access.

    In addition showing incoming ticket volume, resolution rates, and average first response times, the Simplr dashboard prioritizes actions that a business can take to reduce future inquiry volume.

  • Mobile Friendly. You can quickly check stats "on the go" to see how a marketing campaign or shipping delay is impacting your volumes.

    We understand that business doesn't always operate at the desk. Our dashboard is fully optimized for mobile.

  • Provide Updates. When policies change or products are launched, the Simplr Portal also provides a hub to collect changes and pass them along to our Simplr Specialists.

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Our price structure is simple

Only $2.25 per resolution

We charge you per overall resolution. Not per every customer interaction.

  • No hidden fees
  • No long-term contracts
  • No implementation fees
  • No integration costs
  • No training costs
  • No differentials for nights and weekends
  • No cost on follow up customer questions within 48 hours

Start your Simplr 7 day trial today

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About Us

Simplr was founded by a group of corporate executives-turned-entrepreneurs who were determined to create the next best thing in outsourced customer service. They noticed major cost and labor inefficiencies in the traditional model, and decided to disrupt the whole thing… with the help of the American remote workforce and some cutting-edge AI technology.

Simply put, Simplr is a customer service outsourcing company that lets companies design an outsourced and on-demand solution that meets the needs of their business - no matter how big or small. Simplr delivers maximum flexibility with no contracts and the ability to ramp up or down anytime. Bye bye, call centers!

Outsourcing with Simplr - Testimonials and Reviews