New Posts
Restaurants & Food Service • December 13, 2022
How QSRs Can Build Better Brand Loyalty And Revenue With Exceptional Customer Experiences
Read More
December 13, 2022
Data Science • December 12, 2022
What Should You Do When a Customer Wants to Cancel Their Subscription?
Read More
December 12, 2022
Restaurants & Food Service • December 12, 2022
3 CX Metrics Every Quick Service & Fast Casual Restaurant Should Be Measuring
Read More
December 12, 2022
Trending Posts
Chatbots & Self-Service

23 Chatbot Statistics for 2023

December 13, 2022
CX News, Ecommerce

How to Attract and Market to Generation Z Customers

August 31, 2022
CX News

Value Enhancement Score: The New Customer Service Metric You Need to Track Now

September 1, 2021
Ecommerce, Live Chat, NOW CX, Research & Reports

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021
Research & Reports

Unwrap All the Eye-Opening Findings in Simplr’s Holiday 2020 Mystery Shop Report (Exclusive Customer Service Research)

January 19, 2021
NOW CX, Research & Reports

What is Customer Loyalty (and How to Gain It)

January 14, 2021
Ecommerce

The Snowball Effect of Unanswered Customer Service Tickets

January 6, 2021
NOW CX

Why Businesses Are Turning to Gig 2.0 Models to Scale Customer Service

January 4, 2023

Call Center RFP: 7 Questions You Must Ask

August 31, 2022

Capture Actionable Data With Simplr’s Customer Service Surveys

June 24, 2022
View All
CX News

Airlines like Frontier are Moving Away from Phone Support… But Is This A Mistake?

December 8, 2022

How to Attract and Market to Generation Z Customers

August 31, 2022

Is It Time to Break Up with Your Contact Center?

August 31, 2022
View All
Live Chat

Conversational Commerce Trends 2022 – What’s Next in Ecommerce?

December 17, 2021

5 Live Chat Best Practices… For Converting Customers

July 22, 2021

5 Hallmarks of an Exceptional Chat Experience in 2021

June 16, 2021
View All
Research & Reports

What is a Good Customer Attrition Rate

August 31, 2022

Amazing Customer Service Stories: How To Use “Surprise and Delight” Marketing

August 31, 2022

Do emojis improve customer service interactions? Let’s find out!

August 3, 2022
View All
Ecommerce

5 reasons why CX is now the biggest differentiator in eCommerce

September 8, 2022

How to Attract and Market to Generation Z Customers

August 31, 2022

How to Bring the In-Store Shopping Experience Online

May 24, 2022
View All
Chatbots & Self Service

Benefits and Risks of ChatGPT in Customer Service 

January 15, 2023

23 Chatbot Statistics for 2023

December 13, 2022

How The Chatbot Industry Looks At The Wrong Metrics To Mislead Decision Makers And Inflate Effectiveness

October 25, 2022
View All