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NOW CX • May 6, 2021
What Is Customer Effort Score
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May 6, 2021
NOW CX • April 19, 2021
Understanding the NOW Customer –> 2 Key Things to Know for 2021
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April 19, 2021
NOW CX • April 9, 2021
NOW CX Worksheet: Putting NOW CX Into Practice
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April 9, 2021
Trending Posts
Research & Reports

Unwrap All the Eye-Opening Findings in Simplr’s Holiday 2020 Mystery Shop Report (Exclusive Customer Service Research)

January 19, 2021
NOW CX, Research & Reports

What is Customer Loyalty (and How to Gain It)

January 14, 2021
Ecommerce

The Snowball Effect of Unanswered Customer Service Tickets

January 6, 2021
CX News, Ecommerce

How to Attract and Keep Generation Z Customers

January 2, 2021
NOW CX

Introducing Simplr’s Conversational Commerce Suite

May 11, 2021

What Is Customer Effort Score

May 6, 2021

Understanding the NOW Customer –> 2 Key Things to Know for 2021

April 19, 2021
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CX News

MOMENTOUS 2021: Day 3

April 1, 2021

Introducing Simplr’s Partnership with Gladly

March 30, 2021

MOMENTOUS 2021: Day 2

March 29, 2021
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Live Chat

5 Live Chat Best Practices… For Converting Customers

February 9, 2021

The Benefits of 24/7 Live Chat Support

January 3, 2021
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Research & Reports

Pros and Cons of Outsourcing Customer Service

May 14, 2021

Online Customer Experience Done Right – 3 Awesome Examples

March 16, 2021

3 Economic Benefits of Simplr & NOW CX

March 2, 2021
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Ecommerce

3 Tips For Ecommerce Customer Service Outsourcing

April 4, 2021

The Snowball Effect of Unanswered Customer Service Tickets

January 6, 2021

How to Attract and Keep Generation Z Customers

January 2, 2021
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Chatbots & Self Service

Pros and Cons of Conversational AI in 2021

May 14, 2021

AI Chatbot for Website – 7 Common Mistakes to Avoid

February 23, 2021

How to Scale Customer Support without Damaging the Company’s Reputation

November 18, 2020
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