CX News

Airlines like Frontier are Moving Away from Phone Support… But Is This A Mistake?

December 8, 2022

How to Attract and Market to Generation Z Customers

August 31, 2022

Is It Time to Break Up with Your Contact Center?

August 31, 2022

The Upstream Series: Diversifying Speakers in CX

October 14, 2021

Value Enhancement Score: The New Customer Service Metric You Need to Track Now

September 1, 2021

The Cure for Facebook Marketers’ iOS 14.5 Headaches? Revenue-Focused Customer Service

May 21, 2021

The 5 Most Important Customer Experience Metrics and KPIs

May 19, 2021

MOMENTOUS 2021: Day 3

April 1, 2021

Introducing Simplr’s Partnership with Gladly

March 30, 2021

MOMENTOUS 2021: Day 2

March 29, 2021