Meet the demands of the always-on NOW customer
Transforms a traditional cost center into a revenue driver
Great for pre-sales service and pos-sales support
Exceptional service makes the register ring
Create five-star fans with fast accurate responses
Stop neglecting and deflecting and losing sales
Spend more time on strategy and less on forecasting
The old model forces you to make costly compromises
Scale up or down automatically to meet demand
Drive accuracy and speed among a distributed workforce
Spot and eliminate service deficiencies with real-time insights
Automation for the NOW CX era
Fast, accurate answers across all digital channels
Happy customers buy more and more often
Proactive support leads to greater loyalty
Meet the NOW Customer
Pros and Cons of Outsourcing Customer Service
The Upstream Series: Diversifying Speakers in CX
Value Enhancement Score: The New Customer Service Metric You Need to Track Now
The Cure for Facebook Marketers’ iOS 14.5 Headaches? Revenue-Focused Customer Service
The 5 Most Important Customer Experience Metrics and KPIs
MOMENTOUS 2021: Day 3
Introducing Simplr’s Partnership with Gladly
MOMENTOUS 2021: Day 2
MOMENTOUS 2021: DAY 1
Customer Demands –> What Are They in 2020/2021?
Congratulations to KEEN and RBI for Earning Stevie Awards for Exceptional Customer Service