Unwrap All the Eye-Opening Findings in Simplr’s Holiday 2020 Mystery Shop Report (Exclusive Customer Service Research) Julia LuceJanuary 19, 2021
Congratulations to KEEN and RBI for Earning Stevie Awards for Exceptional Customer Service Eng TanFebruary 12, 2021
Provide Best-in-Class Experiences for Your NOW Customers with Simplr + Zendesk SimplrOctober 28, 2020
The 3 Hallmarks of Digital CX Excellence… With Examples from Real Brands Julia LuceSeptember 24, 2020
In CX, Do You Have to Choose Between Responsiveness or Empathy? The Experts Say No SimplrSeptember 23, 2020
Enterprise Guide to Outsourced Call Center Companies: 5 Compelling Reasons to go Domestic SimplrAugust 25, 2020
Are you Measuring Vanity Metrics in CX? The Limitations of CSAT and NPS Explained Madison AicheleJune 25, 2020
Enterprise CFOs: How to Reduce The Costs of Customer Service Training and Onboarding Julia LuceJune 19, 2020
“The problem with NPS, and only NPS at a specific point in time, is it gives you just that data point.” Madison AicheleJune 12, 2020
Founder Spotlight: Matt Wadiak: Founder and CEO of Cooks Venture, Co-Founder of Blue Apron Vincent PhamvanOctober 24, 2019
Leveraging AI and Machine Learning: 75 Ways Retail Will Change in the Next Decade SimplrMarch 4, 2019
Ecommerce Product Photography – 3 Tips for Taking Product Photos that Convert SimplrSeptember 18, 2018
Brand Beyond Product: Jen Rubio of Away Travel Talks with Guy Raz at Shop.Org 2018 Julia LuceSeptember 13, 2018
Simplr Launches AI-Powered Customer Service Outsourcing App for Shopify Marketplace Julia LuceSeptember 5, 2018
E-commerce Credit Card Fraud Protection – How to Make it Easy for Customers and Hard for Fraudsters Mike CassidyAugust 28, 2018
Call Center Outsourcing: Everything You Need to Know as a Small Business Owner Julia LuceJuly 12, 2018
Customer Service for Start-ups: Meet the Company Using Human Power and Machine Learning for SMBs Eng TanApril 11, 2018
An Asurion Company
