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Latest from Simplr

  • 15 CX Superstars to Follow if You're in eCommerce
    eCommerce is one of the most exciting - and daunting - industries for today’s business owners and leaders.
  • What is Net Promoter Score?
    Net Promoter Score®, or NPS®, is a metric used in customer experience programs. NPS measures loyalty of customers to a brand. Since its inception in 2003 by Bain and Company, Net Promoter Score has been used by millions of companies and has helped...
  • 3 Tips for Taking Product Photos that Convert
    79% (and growing!) of people shop online. Take a minute and soak that in.
  • Ecommerce Returns Management Best Practices
    You pull slowly into your driveway and catch a glimpse of of the most wonderful sight...   Boxes. Boxes upon boxes stacked at your door. You throw yourself from the car and run as if you were chasing an oasis in the dessert. You bring your precious...
  • Ecommerce Chargebacks - What Are They?
    Credit card chargebacks are forced refunds to a consumer generated by the bank as a result of a dispute or claim from the customer. In other words, it happens a lot in ecommerce, and it's a pain in the butt.   They are similar to a refund in that the...

15 CX Superstars to Follow if You're in eCommerce

eCommerce is one of the most exciting - and daunting - industries for today’s business owners and leaders.
Simplr
Simplr

What is Net Promoter Score?

Net Promoter Score®, or NPS®, is a metric used in customer experience programs. NPS measures loyalty of customers to a brand. Since its inception in 2003 by Bain and Company, Net Promoter Score has been used by millions of companies and has helped...
Simplr
Simplr

3 Tips for Taking Product Photos that Convert

79% (and growing!) of people shop online. Take a minute and soak that in.
Simplr
Simplr

Ecommerce Returns Management Best Practices

You pull slowly into your driveway and catch a glimpse of of the most wonderful sight...   Boxes. Boxes upon boxes stacked at your door. You throw yourself from the car and run as if you were chasing an oasis in the dessert. You bring your precious...
Simplr
Simplr

Ecommerce Chargebacks - What Are They?

Credit card chargebacks are forced refunds to a consumer generated by the bank as a result of a dispute or claim from the customer. In other words, it happens a lot in ecommerce, and it's a pain in the butt.   They are similar to a refund in that the...
Simplr
Simplr

Benefits of Customer Service Outsourcing

At a time when technology allows for convenience at our fingertips, customers expect quality service and they expect it to be fast. They want to be able to send a message at any time of day instead of waiting to speak with someone during business...
Simplr
Simplr

Negative Customer Feedback: Our first hand experience

Hate to be the bearer of bad news, but if you’re running a business, you’re bound to run into a negative customer feedback of your service. Never fear, I’m outlining 4 simple steps to turn around a bad customer experience.
Simplr
Simplr