Consumer Apps & Technology

Great service can’t be commodified.

A great complement to all the time you put into UI and UX is concentrating on your CX. Because while your competitor can copy your features, they can’t copy your commitment to providing exceptional service.

NOW CX keeps users clicking

More Revenue

More Engagement

Better CSAT

Less Resource Planning

No Inefficiencies

Troubleshooting is no trouble

No piece of software is perfect, and no matter how hard there will always be usability problems. So when your users find a bug or hit a snag be there to offer help with fast, top-notch responses to their problem. Anxiety makes people switch apps, so give your users peace of mind with 24/7 service on all digital channels.

Less friction, more subscription

It’s a pretty simple concept but if you provide a seamless buying experience, you can’t expect more users to buy. And you can expect more users to stick with your app if you’re available to answer questions around payments and subscriptions after the sale. Clear, quick responses are key to an exceptional experience regardless of how good your app is.

Crushing demand is a blessing

Simplr, simply scales to meet your service and support needs, in real-time. So when you have a sale or are run a promotion we’re ready to handle any influx in demand. In fact, the higher the better because that means the promo is working, and you can rest assured that we are too. Fast responses means more revenue so let’s get that bread.

42% higher repeat purchase rate for customers who engage with Simplr

2X lift in conversion rate with Simplr

114% increase in conversion rate with Simplr