The era of the NOW Customer is here.
The NOW customer won’t settle for later.
There’s a new customer, the NOW Customer, with rising expectations about customer service that the traditional contact center model just can’t meet. To drive revenue and create loyal fans you need to adopt a new model, the NOW CX model. Simplr can help.
Turn buyers into customers, and customers into five-star fans.
NOW Customers live online, shop at all hours, and expect exceptional experiences from every brand. For CX leaders, that means delivering empathetic engagement and rapid resolutions, 24/7, across every channel. So it’s time to ditch the old service model which forces you to compromise and neglect your customers’ needs.
The NOW CX Model:
- Constant Resource Planning & Preparation
- Costly Compromises
- Neglected Customers
- Cost Center
NOW CX creates immediate results
42% higher repeat purchase rate with Simplr
2X lift in conversion rate with Simplr
114% increase in conversion rate with Simplr
The how of NOW CX
Engaging Simplr means embracing a whole new approach to customer care. One purpose built to scale your capabilities to meet the needs of the NOW Customer.
Unlike traditional outsourcers, we combine people, technology and insights to transform CX from a cost center into a revenue driving business advantage.
The Human Cloud Network
Scalable Always-On Workforce
With Simplr, you’ll always have the perfect capacity for the number of inquiries you’re receiving. Our entire network of uniquely talented specialists is at your disposal so you’re never over staffed during slack times nor understaffed during surges. Now, every customer always gets a fast, top-notch response.
Machine Enabled Quality and Efficiency
We don’t rely on traditional coaching and training. Our specialists are smarter, faster, and more consistent because we train our platform with the brand specific decision logic, guidance, and information needed to provide your customers with exceptional service from the get-go.
Business Intelligence to Optimize Customer Care
We not only use AI to ensure and scale the service quality of our entire network, but also to provide you with the insights you need to proactively identify and fill any experience gaps that are causing friction for your customers.
Combining people, tech, and insights to provide NOW CX
One-third of customers have experienced neglect at the hands of online retailers. Take a closer look at the many forms of neglect in the NOW era… and how customer neglect is impacting your business. Nobody in business sets out to neglect customers. No CX leader starts their day thinking: “Who can I neglect today?” However, considering the…
A closer look at the consumers who seek speed, results, and an emotional connection from the brands they frequent. (Spoiler alert: They’re everywhere!) Sit back, close your eyes: I want you to think back to a time when things took just a little bit longer. When holiday shopping required at least five hectic trips to…