"By stepping in during peak hours, Simplr allows our support team to be more agile as Taylor Stitch grows as an online retailer"
Simplr's platform uses your knowledge base, macros, and historical customer inquiries to understand your business and brand.
Our highly-trained and vetted customer support team is on standby to receive your inbound emails, live chats, and/or SMS messages.
We use machine learning and AI to assist Simplr support specialists and aim to resolve 50%+ of customer inquires.
Your customers get the answers they need quickly and accurately. You get better first response time and higher customer satisfaction. Even during high-volume times.
Pay for the customer support you need. Ask for less time, more time, or overtime... without the guilt.
No hidden costs. Pay for resolutions and results, not fees and overhead.
24/7 coverage. Your customers keep odd hours in many time zones. So do we.
We’ve got talent. Simplr has access to the highest-quality, native English speaking, U.S.-based specialists on the market.
Looking to switch contact centers or expand your internal CX team? We can help.