Combining bots + humans to deliver top-notch CX

Bye Bye, BPO!

Today’s CX challenges require new solutions. Simplr’s combination of chatbot technology and human labor is transforming CX organizations.

See why top brands are ditching their contact centers for Simplr.

Your most common CX challenges…
handled.

Simplr’s disruptive model was designed to deliver always-on, exceptional CX no matter what gets tossed your way.

Scalability

Simplr helps brands expand their coverage and prevent costly backlogs.

Affordability

Our partners see an average of 42% savings on CX costs with Simplr’s EngageNow Suite.

Quality

We average a 4.8/5 CSAT and reduce customer effort by 50%.

“What I really appreciate about Simplr is the scalability of its support services. There’s comfort in knowing there’s an intelligent chatbot on our website backed by a wealth of support agents through Simplr.

– Kelley Cuthford, Vice President of Customer Service, Chegg

People are chatting about us!

In 2017, Simplr set out to disrupt the flawed traditional BPO model. Since launching the NOW CX movement, Simplr has redefined the way high-growth brands view their CX strategy and technology stack. Every day we continue to strive to better serve our partners and their incredible customers.

The Best of Both Worlds:
Simplr’s EngageNow Suite